Refund Policy

Returns & the 14-day cooling-off period
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, no reason needed. To cancel, email us at connect@korapace.com within that period and we will arrange the return.

Returning your item
To qualify for a refund or exchange, the item must be returned unworn, unwashed, and with any original labels or packaging attached. Because our garments are made to order and printed for you, we can only accept returns in this resaleable condition.

Refunds
Once we receive the returned item and confirm it is in resaleable condition, we will process your refund to the original payment method within 14 days. You will receive an email confirmation once your refund is issued.

Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, contact us at connect@korapace.com and we will make it right — either a replacement or a full refund including any postage you paid. Please include your order number so we can resolve it quickly.

Exchanges
Want to swap a size or colour? Email us and we’ll arrange it, subject to stock. Exchanges are treated as a new order for fulfilment purposes.

Return postage
For cancellations under the cooling-off period, the cost of returning the item is the customer’s responsibility. If the item is faulty, damaged, or incorrect, we cover the return postage.

Custom or personalised items
Items that have been customised or personalised to your requirements may not be eligible for the standard cooling-off return, in line with the Consumer Contracts Regulations.

Questions
If you have any questions about returns or refunds, email connect@korapace.com and we’ll be glad to help — aim to reply within 5 business days.